A+ training course description
A hands-on course focusing on maintenance of PC hardware. The
course progresses from the basics of PC architecture through to details on
individual elements such as motherboards, connectors, printers etc… The
course also prepares delegates for the CompTIA A+ support technician – hardware
examination. Who will benefit?
Hardware support technicians.
A+ training course prerequisites
PC fundamentals
A+ training course objectives
By the end of the course delegates will be able to:
- Install and configure desktop PCs.
- Upgrade desktop PCs.
- Troubleshoot PC hardware problems.
Repair desktop PCs.
Duration: 5 days
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A+ training
course contents
PC Fundamentals
CPU, monitor, keyboard, mouse, system unit, power supply,
I/O devices. Motherboards, storage devices.
The boot process
Overview, POST, DOS boot process, Windows boot process.
Electricity and Power Supplies
Basic electronics, AC and DC, Safety guidelines, ESD, Electric
plugs and wiring, Meters and electrical testing, connectors,
problems, UPS.
The Motherboard
Types, AT, LPX, ATX and NLX form factors, System buses, internal
cabling, BIOS, POST, connectors.
The Processor
History, Pentium family, Celeron, AMD processors, socket
types.
Memory
ROM, Flash, RAM, SRAM,DRAM, SIMMs, DIMMs, banking, ECC, installation,
upgrades and problems.
System Resources
Interrupts and IRQs, I/O addresses, DMA, resource conflicts,
PnP.
Data Storage and Acquisition
Hard disk drives, EIDE, SCSI, formatting, partitioning. RAID,
Floppy disk drives, tape drives, CD ROM, CD-RW, DVD, scanners,
digital cameras. Keyboards and mice.
Video cards and displays
Video RAM, VGA, super VGA, CRT, LCD, resolutions, refresh
rates.
Printers
Basic printing overview, paper feeder mechanisms, Laser printers,
Inkject printers, dot matrix printers, printer connections
and configurations, printer errors, paper jams, print quality,
safety precautions, preventive maintenance.
Portable Computing
Laptop components, battery types, PCMCIA cards, power management,
docking stations, PDAs.
Networking
Networking basics, Ethernet, NICs, UTP, Coax, Fibre and RS232
connections, hubs, switches, full/half duplex, 10/100/1000,
wireless LANs.
Modems
Telecomms, internal, external, AT commands, speeds.
General
Troubleshooting and Customer Service
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